Anonymous Patient Feedback Results At FHDC

Published on Sep 22, 2016

Anonymous Patient Feedback Results At FHDC

At Far Headingley Dental Care we take feedback very seriously. Not only do we encourage people to share their positive experience via our in house feedback slips, on line via Google Reviews and or our own website Feedback Page, we also have anonymous Patient Feedback Questionnaires that you can place into our 'feedback box' on reception. These questionnaires give people the opportunity to tell us what they really think about us at FHDC with a score of 0 for Poor, 5 for Average, 7 for Good and 10 for ExcellentThe latest 'box' of questionnaires have just been analysed and here are the results...Quality of Service on Reception100% of people gave a rating of Good to ExcellentExperience with the Dentist100% of people gave a rating of Good to ExcellentNursing Support100% of people gave a rating of Good to ExcellentOverall Satisfaction96% of people gave a rating of Good to ExcellentWould you Recommend FHDC?100% of people would recommend us to others.Value for Money91% of people say that we offer Good to Excellent Value for MoneyCommunication96% of people gave a rating of Good to Excellent for how we communicate with them.Our Environment96% of people gave a rating of Good to Excellent for the quality of the environment at FHDC.Punctuality87% of people said they were seen on time and for those that were not the average extra wait was <10 minutes.We thank everyone who has taken the time to complete the questionnaires and also for the extra feedback that was given to us too...My dentist is a wonderful dentist who puts you at ease, is gentle yet thorough and is very friendly. It has meant I no longer hate coming to see the dentist. Very friendly staff throughout the practice also. Thank you. Don’t like the new TV screen streaming adverts. Radio 1 - overkill!!Excellent Receptionist. New to me - The best receptionist yet!All nursing and my dentist more customer friendly which is good.I like the new TV.Sometimes answer machine.You can read many more testimonials from our clients on our Reviews page We discuss client feedback at our team meetings to look at ways that we can continue to improve our dental practice for our clients and address any issues.